At Threadland LLC (hereinafter referred to as “we,” “our,” or the “Company”), we are committed to providing you with an excellent shopping experience. If you are not satisfied with your 4-piece bed set, we want to make it easy for you to return and refund your purchase. Please carefully review our Return and Refund Policy.
Return Policy
- Return Period: You may return your item within 30 days of receiving it. If you return your item after this time, unfortunately, we cannot provide a refund or exchange.
- Return Requirements:
The item must be unused, intact, and in its original packaging.
All tags and packaging must be included with the item. - Non-Returnable Items:
Due to hygiene and safety regulations, 4-piece bed sets, pillowcases, and other accessories cannot be returned after they have been opened.
Refund Process
- Refund Request: If you qualify for a return, please contact our Customer Service Team at natsinettesfaslasse@threadlandnt.com with your order number and reason for return. 2. Obtaining a Return Authorization: We will issue a Return Merchandise Authorization (RMA) number and provide you with a return address.
- Shipping Your Return: Please return the item, along with all original packaging and labels, to our designated address. Return shipping costs are the customer’s responsibility, unless the item is defective or incorrect.
- Refund Processing: We will process your refund as soon as possible after receiving the returned item and verifying its condition. Refunds will be processed through the original payment method. Processing time may vary depending on the bank, but typically takes 5-7 business days.
Exchange Policy
To exchange an item, please follow the return process above and specify the product you are exchanging. You will need to return the original item before placing a new order.
Thank you for choosing Threadland LLC. We look forward to providing you with excellent service and products!